Meridian Home Service Pros LLC, operating publicly under the brand Meridian Home Service Pros (“Meridian,” “we,” “us,” or “our”), respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you when you request a quote, schedule service, visit our website, or communicate with us.
Information we collect
We may collect information you provide directly, including your name, email address, mobile phone number, ZIP code, requested service, messages, and communication-consent selections.
We may also collect limited technical information such as the browser user agent and the source page for your request.
How we use information
We use information to prepare quotes, schedule and deliver services, send appointment and service updates, respond to questions, process billing, maintain business records, improve our customer experience, prevent fraud, and comply with legal obligations.
We do not send marketing or promotional text messages.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third parties, except vendors that help us deliver messaging services and are required to protect the information.
Service-related SMS consent is optional and unchecked by default. We do not send marketing or promotional text messages. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to stop messages or HELP for assistance. Opting out of SMS does not prevent you from requesting or purchasing services.
When information may be disclosed
We may disclose information to service providers that support scheduling, communications, website hosting, payment processing, analytics, and customer support. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction. We require service providers to use information only for the services they perform for us.
Retention and security
We retain information only as long as reasonably necessary for the purposes described here, including maintaining proof of communication consent and honoring opt-out requests. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission is completely secure.
Your choices
You may ask to access, correct, or delete information you have provided, subject to applicable legal and recordkeeping requirements. You may opt out of SMS by replying STOP. For SMS assistance, reply HELP.
Children’s privacy and policy updates
Our services are not directed to children under 13, and we do not knowingly collect their personal information. We may update this policy periodically. The effective date above identifies the latest version.
Contact us
Questions and privacy requests can be submitted through our contact form, by email at Schedule@meridianhomeservicepros.com, or by phone at (361) 558-2334.